Gallery:
Call Optimizer for Avaya Cloud Office
Call Optimizer for Avaya Cloud Office
by Sikka Software

Integrate most dental and vet practice management systems to maximize patient communications and engagement.

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Sikka Call Optimizer App Integration for Avaya Cloud Office

Sikka Call Optimizer is a revolutionary patient engagement app from Sikka Software. Call Optimizer seamlessly integrates with most dental, optometry, veterinary, and audiology practice management systems to maximize patient communications and engagement. By harnessing the power of Avaya Cloud Office's IP telephony solutions, when your patient calls, you will instantly see details to help you respond quickly, effectively, and timely. Call Optimizer is the only cost-efficient, full-featured patient communications tool your practice will ever need.

Detailed Description:

  1. For Dentists, Audiologists, Optometrists, and Veterinarians only
  2. Works with Patient Optimizer by Sikka Software
  3. When a patient calls the practice, a convenient panel slides directly from within the Practice Optimizer user interface and instantly displays relevant information such as the patient's last call date, accounts receivable, recent appointments, remaining insurance balance, hygiene status, and more.
  4. Compatible Practice Management Systems: https://www.sikkasoft.com/apps-for-healthcare/list-compatible-practice-management-systems/

Requirements

  1. Call Optimizer for Avaya Cloud Office is available to all Avaya Cloud Office customers
  2. Compatible with all browsers (Chrome, Safari, Edge)

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
FaxesView, send and receive faxes
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Webhook SubscriptionsManage and subscribe to webhook notifications
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.