Bridge Operator Console app logo
Bridge Operator Console for Avaya Cloud Office
by Bridge Communications, LLC
PREMIER PARTNER

Increase operator productivity and call handling with this powerful attendant console.

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Bridge Operator Console for Avaya Cloud Office

Bridge Operator Console is our flagship attendant console for RingCentral Unified Communications. Bridge Operator Console is perfect for the modern workplace. It offers full call control, predictive transfer, related people, messaging, sms and intercom, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility.

Key Features

  1. Full Call Control
  2. Park and Queue Visibility and Picking
  3. Microsoft 365 Teams and Outlook Presence
  4. AI Predictive Transfer
  5. Park For with Automatic RC or Teams pickup message

Benefits

  1. Improved operator productivity
  2. Improved company call flow
  3. Improved caller experience

Requirements

  1. Supported modern web browser.
  2. Avaya Cloud Office digital line, and license.

Installation

Bridge Operator Console is a progressive web app, that can run via any modern browser.

Security & Compliance

  1. GDPR Compliant including UK GDPR
  2. HIPAA Compliant

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read MessagesView message store data, including SMS, fax, voicemail, etc.
Call ControlControl and manage phone calls in real-time
FaxesView, send and receive faxes
Read PresenceView user presence status
MeetingsCreate, view, update and delete meetings
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Call RecordingDownload call recording content and media
GlipDeprecated: TeamMessaging permission should be used instead
Read ContactsView personal address book contacts
ContactsView, create, update and delete personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Edit ExtensionsView and update extension information, including name, extension number, phone number, email, etc.
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Team MessagingPost messages, as well as view, edit and delete Team Messaging related data
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Webhook SubscriptionsManage and subscribe to webhook notifications
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status