Bpm'online for Avaya Cloud Office
Bpm'online for Avaya Cloud Office
by Bpm'online

Integrate Avaya Cloud Office directly into Bpm'online sales and service to drive efficient sales and service management processes.

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Bpm'online for Avaya Cloud Office

Bpm'online sales and bpm'online service are the cutting-edge end-to-end sales cycle and service management software, which drives customer acquisition, development and retention. The ready-to-go sales and service processes guide user through the most effective actions to make the most of sales pipeline, minimizing missteps and boosting results while delivering exceptional customer experience, managing customer requests and automating service operations.

Detailed Description:

The solution allows users to make and receive calls directly in the system, access complete call history in the communication panel, set up quick dial to call your favorite contacts, leverage call recording capabilities to control the work of the sales reps.


The system allows users to make and receive calls directly in the system, access complete call history in the communication panel, set up quick dial to call your favorite contacts, keep track of your calls and link them to relevant system objects in order to obtain a complete history of interactions with customers, thus enabling to track key indicators on calls and evaluate performance of your service agents. What is more, the system enables free calls between all the users of the bpm'online application. Leverage call recording capabilities to control the work of the sales reps.


Bpm'online user connects to bpm'online VOIP connector, which is a sip client for Avaya Cloud Office. Bpm'online VOIP connector is a gateway between a browser and Avaya Cloud Office and is connected to Avaya Cloud Office like any other sip client.


Original release date: 2015-08-29

Requirements

  • Bpm'online for Avaya Cloud Office is available to all Avaya Cloud Office customers