Bpm'online for Avaya Cloud Office
Integrate your cloud communications directly into Bpm'online to drive efficient sales and service management processes.
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Bpm'online app integration for Avaya Cloud Office
Bpm'online sales and bpm'online service are the cutting-edge end-to-end sales cycle and service management software, which drives customer acquisition, development and retention. The ready-to-go sales and service processes guide user through the most effective actions to make the most of sales pipeline, minimizing missteps and boosting results while delivering exceptional customer experience, managing customer requests and automating service operations.
The solution allows users to make and receive calls directly in the system, access complete call history in the communication panel, set up quick dial to call your favorite contacts, leverage call recording capabilities to control the work of the sales reps.
The system allows users to make and receive calls directly in the system, access complete call history in the communication panel, set up quick dial to call your favorite contacts, keep track of your calls and link them to relevant system objects in order to obtain a complete history of interactions with customers, thus enabling to track key indicators on calls and evaluate performance of your service agents. What is more, the system enables free calls between all the users of the bpm'online application. Leverage call recording capabilities to control the work of the sales reps.
Bpm'online user connects to bpm'online VOIP connector, which is a sip client for RingCentral. Bpm'online VOIP connector is a gateway between a browser and RingCentral and is connected to RingCentral like any other sip client.
Original release date: 2015-09-01
- Bpm'online for RingCentral is available to all RingCentral Office® customers