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Boomtown for Avaya Cloud Office
Boomtown for Avaya Cloud Office
by Boomtown

Seamlessly integrate Avaya Cloud Office Phone to Boomtown's customer experience platform.

Boomtown app integration for Avaya Cloud Office

Boomtown's app allows teams that use Avaya Cloud Office Phone to create seamless experiences between Avaya Cloud Office and Boomtown. This app allows teams to automatically create Cases in Boomtown, route them to the correct team and agent and pop the case open on the agent's screen.

These Cases place the Avaya Cloud Office Phone capabilities alongside Boomtown's customer profiles, event history, and real-time AI-powered suggestions to deliver the best available knowledge to the agent when they need it.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Call ControlControl and manage phone calls in real-time
Webhook SubscriptionsManage and subscribe to webhook notifications