Seamlessly integrate your cloud phone to Boomtown's customer experience platform.
Boomtown's app allows teams that use Avaya Cloud Office Phone to create seamless experiences between Avaya and Boomtown. This app allows teams to automatically create Cases in Boomtown, route them to the correct team and agent, and pop the case open on the agent's screen.
These Cases place the Avaya Cloud Office Phone capabilities alongside Boomtown's customer profiles, event history, and real-time AI-powered suggestions to deliver the best available knowledge to the agent when they need it.
When authorized, this app will be granted the following permissions:
|Call Control||Control and manage phone calls in real-time|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|