Gallery:
Boomtown for Avaya Cloud Office
Boomtown for Avaya Cloud Office
by Boomtown

Seamlessly integrate your cloud phone to Boomtown's customer experience platform.

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Boomtown app integration for RingCentral

Boomtown's app allows teams that use Avaya Cloud Office Phone to create seamless experiences between Avaya and Boomtown. This app allows teams to automatically create Cases in Boomtown, route them to the correct team and agent, and pop the case open on the agent's screen.

These Cases place the Avaya Cloud Office Phone capabilities alongside Boomtown's customer profiles, event history, and real-time AI-powered suggestions to deliver the best available knowledge to the agent when they need it.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Call ControlControl and manage phone calls in real-time
Read AccountsView user account information, e.g. name, business name, and contact info
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media
Webhook SubscriptionsManage and subscribe to webhook notifications