Avaya Cloud Office for NetSuite
Avaya Cloud Office for NetSuite
by RingCentral

Empower your Oracle NetSuite system with Avaya Cloud Office communications capabilities

Avaya Cloud Office for Oracle NetSuite

Avaya Cloud Office for NetSuite provides a seamless integration with your Avaya Cloud Office solution and your Oracle NetSuite organization. Improve the process of managing customer account information before, during, and after a finished call without having to switch between multiple applications. With all of your business communications in one place, you and your employees can be more productive and work more efficiently.


Features:


Click-to-call: Place calls from within NetSuite and any browser tab by clicking on any phone number, saving time and improving call efficiency.


Instant screen pop: Inbound and outbound calls trigger screen pops with a 360° view of the opposite party so you’re better equipped to have insightful conversations. View the information and activity related to the call and take notes and set next steps within Avaya Cloud Office.


Log calls:

  • Capture every interaction within NetSuite with automatic call logging so you’re better equipped to have insightful customer conversations.
  • Quickly search for an existing NetSuite record or create a new record while on an active call. Once the record is found or created, click to call out or view the record’s information, complete activity history, and available actions all within Avaya Cloud Office.
  • Assign your active calls as a new customer, prospect, lead, contact, opportunity, case, or quote.


Real time analytics: Gain insights on every call. With comprehensive reports and dashboards, get a deeper view into your team’s performance.


Requirements
  • Available for Avaya Cloud Office® Premium™ and Ultimate™ users
  • Must be a Windows, Linux, or Mac-based computer
  • Needs the Google Chrome browser or Tenfold desktop application for Windows or Mac
  • Needs access granted to Avaya Cloud Office for Oracle NetSuite servers from whitelist
  • Needs administrative access to the organization’s NetSuite instance
  • Must have the appropriate Oracle NetSuite service tier to support the amount of API calls needed
  • Supported by Avaya Cloud Office, powered by Tenfold