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Avaya Cloud Office for Microsoft Outlook
Avaya Cloud Office for Microsoft Outlook
by RingCentral

Avaya Cloud Office for Outlook seamlessly blends business communications into your Microsoft Outlook email client.

Avaya Cloud Office for Microsoft Outlook®

Transform Outlook into a robust productivity hub with Avaya Cloud Office communications and collaboration features. With your business communications in one place, you and your employees can be more productive and work more efficiently. Avaya Cloud Office for Outlook creates a powerful best-of-breed solution that gives Microsoft Outlook® the best of both worlds: enterprise-caliber communications—click-to-dial, business SMS, unified directory experience, audio and Avaya Cloud Office—integrated into the most popular email client.

Key Features:

  • Make and receive calls, and send and receive business SMS directly from Outlook.
  • Access complete communications history—calls, texts, faxes, and voicemails.
  • Quickly call or SMS from Outlook contact cards using your Avaya Cloud Office service.
  • Easily connect with contacts found in mail messages- Select any phone number or name to call or text and Avaya Cloud Office will suggest matching records from the directory.
  • Advanced active call controls: Group calling (add up to 10 participants), transfer, flip, mute, and hold.
  • View all Avaya Cloud Office, personal and Outlook contacts in one, easy-to-search screen.
  • Receive desktop notifications for incoming calls.
  • Schedule and launch a meeting or audio conference from a single screen and invite participants seamlessly.
  • Customize user settings based on preferences.
  • Set a location where the proper authorities can be directed in the case of an emergency


Seamless integration with Microsoft Outlook

Manage and track all business communications from your email app. With this integration, you can access all key Avaya Cloud Office features in one place.

Boost employee efficiency

Improve workforce productivity by minimizing the number of applications you use to get everyday tasks done: calling, texting, and setting up meetings.

Easy to use and manage

Deploy on day one—no need for time-consuming customizations, professional services support, or middleware. No software or hardware to install, maintain or upgrade.

Learn more:

RingCentral for Outlook Installation Guide

RingCentral for Outlook Overview Guide

RingCentral for Outlook Datasheet

Original release date: 2020-04-24


  • Avaya Cloud Office for Outlook is available for all Avaya Cloud Office customers

  • Operation System: Window 7 32 & 64 bit, Window 8 32 & 64 bit, Window 10 32 & 64 bit

  • Outlook Version: Outlook 2013 32 & 64 bit, Outlook 2016 32 & 64 bit

  • Microsoft Outlook version: 2.1.3

  • Hardware specifications:

    CPU: Dual-Core 1.8 GHz

    Memory: 4 GB

    Hard disk: 1 GB