LeadSquared for Avaya Cloud Office

Avaya Cloud Office Telephony Connector provides seamless integration between LeadSquared CRM and your Avaya Cloud Office services to enable improved customer retention and greater agent productivity via features such as Call-tracking, Click-to-Call and Agent Pop-Up.

Features:

• Click-to-call: Place calls from within LeadSquared CRM by clicking on any phone number, saving time and improving call efficiency.
• Instant screen pop-up: Incoming calls and Outbound calls will trigger screen pops with lead information enabling quality interactions.
• Call logs: Prevents lead leakage by tracking Outbound and Inbound phone call logs as activities in CRM. Also, access or download Call Recordings of inbound and outbound calls with ease.

Benefits:

• Seamless Integration with CRM: Integrating your Avaya Cloud Office solution with LeadSquared CRM, allows you to automate tedious tasks, make your business process more efficient, and offers your leads and customers a superior experience.
• Streamlines Business Communication for your Agents: Avaya Cloud Office Telephony Connector reduces the need for agents to switch between multiple devices and applications to access key business functionalities to accomplish their daily tasks.
• Improved and Personalized Customer Experiences: Access to key lead information and call history allows agents to deliver timely and personalized customer experience for your leads.