Auditwise Integrator app integration

AuditWise Integration

AI-driven quality monitoring software, analysing and transcribing up to 100% of calls to drive automated quality assurance. Inclusive of reporting, gamification, trend analysis and alert notification with integration into CRM, ticketing and telephony platforms available.

Give your management team super insight through our analytics, reporting, and dashboards. Alert management before minor issues become major ones. Complete with compliance reports and functionality, AuditWise can help you improve adherence to company policy and industry regulations.

Integrate AuditWise effortlessly with Avaya Cloud Office by bringing all your Avaya Cloud Office data into AuditWise enabling you to assess each interaction securely and easily.

Features

1. Ability to analyse 100% of both inbound and outbound calls
2. Transcription and sentiment analysis
3. Insight based workflows to automatically identify and assign calls to the appropriate scorecard
4. Automated Scoring
5. Integration into existing CRM / Telephony platforms
6. Ability to monitor calls for compliance with relevant regulations, e.g. Ofcom, FCA and PCI-DSS
7. Comprehensive reporting dashboard
8. Ability to redact sensitive information from call transcripts
9. Automated Alerts
10. Third-party client access (BPO)
11. Gamification through challenges, rewards and leader boards
12. Seamless set-up and onboarding

Why AuditWise?

1. Detailed MI allowing data-driven decision-making
2. Superior, quality coaching for employees
3. Improves employee performance
4. Enhanced customer experience and satisfaction
5. Engaged employees
6. Increased productivity
7. Revenue growth
8. Improved compliance adherence

You require an active AuditWise account to enable this integration.