Audit Your Interactions and Level Up your QA and Compliance.
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Auditwise Integrator app integration
Ditch the spreadsheets and Audit with confidence with AuditWise's powerful suite of software.
Give your management team super insight through our analytics, reporting, and dashboards. Alert management before minor issues become major ones. Complete with compliance reports and functionality, AuditWise can help you improve adherence to company policy and industry regulations.
Integrate AuditWise effortlessly with Avaya Cloud Office by bringing all your Avaya Cloud Office data into AuditWise enabling you to assess each interaction securely and easily.
AuditWise best in class dynamic scorecard builder helps you to create your forms easily, leaving more time for scoring!
Our built-in agent dashboards ensure that your agents are always kept in the loop. Help them feel like part of the solution in the compliance process, not part of the problem!
The reporting suite provides a valuable insight into agent performance and customer satisfaction.
With in-built calibration, AuditWise helps you to ensure a consistent and fair approach to scoring.
- Ensure that your agents are delivering the right outcome for your customers through score-based metrics
- Get notified instantly with breach alerts that can be emailed to the relevant personnel as soon as a scorecard has been completed
- Maintain a record of all compliance activity
- Demonstrate and evidence that you are treating your customers fairly
- Document remedial action taken against any breaches to reduce future risk
You require an active AuditWise account to enable this integration.