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Avaya Cloud Office for RingCentral Archiver
by RingCentral

Seamlessly integrate with your preferred cloud storage provider to easily backup your communications data.


These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Avaya Cloud Office Archiver

With Avaya Cloud Office for RingCentral Archiver, you can move historical records to the cloud, immediately resolving storage limitations and freeing up resources. Archive call recordings, voicemails, text messages, and faxes to your Box, Dropbox™, or Google Drive™ accounts or to an SFTP server, and securely search and retrieve past records anytime.

Avaya Cloud Office for RingCentral Archiver is an automatic and convenient archival solution within the Avaya Cloud Office service web.

What's New?

Admin roles & permissions: Admins can now self-service and manage roles and permissions by assigning users to custom roles with customized archiving privileges.

Avaya Cloud Office for RingCentral Archiver is no longer in beta! Enjoy the full range of RingCentral Archiver features to seamlessly backup your communications data to your preferred storage cloud provider. New features with this release include:

  1. Increased awareness of data retention policy with in app banners and design improvement
  2. Admins can have better control over retaining data even if extensions get deleted or disable backup
  3. Support new languages: Portuguese, Dutch, Korean
  4. Archiver users will receive daily email notification when there are items failed to be archived in the past 24 hours


  1. Data storage—Store important Avaya Cloud Office communications data.
  2. Secure backups—Automatic backups happen at regular intervals with data securely transferred through SSL encryption.
  3. Flexible settings—Easily customize account and user settings to meet your specific business needs.
  4. Intuitive search—Easily search archived data via the administrative portal.
  5. Reliable archival—Self-service option enables you to re-archive failed uploads to your cloud storage account.
  6. Custom reporting—Easily create and export filtered reports by date, call direction, cloud storage, from and to phone number, and archival status.


  1. Scalable storage solution

Avaya Cloud Office for RingCentral Archiver resolves storage limitations, enabling you to securely save and access data that exceeds the storage period offered by Avaya Cloud Office.

  1. Centralized access and control

Never lose another important voicemail or message again. With just a few clicks, the information you need is at your fingertips, so you can keep projects moving forward.

  1. Streamlined management

Built-in search tools and filtering options enable simple reporting and streamlined audits, allowing you to track and optimize business operations anywhere, anytime.

Original release date: 2020-03-25


  1. Avaya Cloud Office Archiver is available for Avaya Cloud Office Office® Premium™ and Ultimate™ customers.
  2. Storage options supported: Box, Dropbox, Google Drive, SFTP
  3. Supported browsers: Firefox 46+ (Windows, Mac), Google Chrome 50 + (Windows, Mac), Safari 9.1+ (Mac).
  4. Latest update: 7/26/21

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read AccountsView user account information, e.g. name, business name, and contact info
MeetingsCreate, view, update and delete meetings
Problem Reports ManagementManage Client Problem Reports
Team MessagingPost messages, as well as view, edit and delete Team Messaging related data
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media
Read Client InfoView client application provisioning information
GlipDeprecated: TeamMessaging permission should be used instead
Send NotificationsSend notifications to the current user
Send Usage InfoSend usage information to enable reporting