Akazio for Avaya Cloud Office
Capture, store and search phone calls, SMS & Team Messaging in a secure cloud archive. Compliance features for financial, insurance & legal.
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Akazio app integration for RingCentral
Akazio Cloud Archive
Akazio Journaling app automatically uploads and archives Avaya Cloud Office SMS, Team Messages, and call logs / recordings to the Akazio Cloud Archive. Communications can then be reviewed in a modern web-based portal using the integrated compliance workflow, or securely kept in tamper-proof WORM storage to meet regulatory requirements.
Avaya Cloud Office Data
Setup the connection to Avaya Cloud Office from the Akazio Archive in a couple of clicks, choose which extensions you need capturing, and then let Akazio automatically capture your communication data, back-it-up it in industry-compliant WORM storage, and index it (for super fast searching and eDiscovery).
- Phone call logs, recordings & voicemail
- SMS (with attached images and files)
- High Volume SMS
- Team Messaging (with attached images and files)
- Faxes (with attached images and files)
Search over millions of documents in seconds with Akazio’s power search capabilities. Searchable properties include:
- The duration of a recording
- The result of phone calls (answered, rejected, failed, …)
- The direction of phone calls (inbound/outbound)
- Whether the call has a recording or transcript
- The users involved (by name, phone number, id or email)
- The text contents of communications, or their attachments
- The date the communications was sent
- And much more...
Review in Browser
- View all properties of the calls or messages via the Akazio web portal, or download the original file to review locally
- Listen to call recordings, video meetings or voicemail using the embedded player
- Add notes to communications, assign them to users for further review, or author compliance policies to automatically categorize incoming files.
Record-Keeping all in one platform
- Review Avaya Cloud Office files alongside other channels (like email, Slack or Microsoft Teams). Store and view all the various communication types in one unified archiving platform.
- Follow communication threads as users transcend channels, taking their conversations from IM to phone to email.
- Support for early case assessment, with option legal hold options.
- All communication data is strongly encrypted (both at-rest and in-transit), with access to the archive protected with the latest in cloud security.
- The archive offers strict data residency guarantees; organizations can pick the geographical region that they need their data stored in, thereby reducing the concern surrounding the EU/US Data Privacy Shield and GDPR
- Users can choose for their data to be stored long term in tamper-proof WORM storage.
- Integrated audio and video transcription services offered as a paid add-on.
- Filter to transcribe only the calls or meetings that are important for your organization.
Discover further features and pricing tiers at https://www.akazio.com/connector-ringcentral.
- Akazio license (or trial license)
- Avaya Cloud Office subscription with the ability to install App Gallery apps (Standard, Premium or Ultimate)
- Avaya Cloud Office admin account