Optimize the telephony delivery for your Avaya Cloud Office App in Citrix.
In a typical VDI environment, Avaya Cloud acts as any other application running in a virtual host environment. However, telephony media streams must make several extra network hops to reach the Avaya Cloud service. If the network infrastructure is inadequate or unstable users may experience degradation in audio quality due to these extra hops.
With the Avaya Cloud Office App for Citrix, we work to establish a direct media channel from your remote device where Citrix is installed to the Avaya Cloud data center. This allows us to minimize the number of network hops and optimize the delivery of audio between callers.