Avaya Cloud Office for Claris FileMaker custom apps
RC2FM is a back-end web service that integrates Claris FileMaker with Avaya Cloud Office, enabling any FileMaker custom app to quickly establish two-way communication with Avaya's Cloud-based Unified Communications Platform.
Support for automated RingOut from all native Web, iOS, macOS and Windows FileMaker front ends as well point-to-point API-calls to our back-end from FileMaker Cloud, FileMaker Server or any other REST compliant application.
Support for automated 2-way SMS/MMS (push/pull) from all native Web, iOS, macOS and Windows FileMaker front ends as well point-to-point API-calls to our back-end from FileMaker Cloud, FileMaker Server or any other REST compliant application.
Support for automated 2-way digital faxing (push/pull) from all native Web, iOS, macOS and Windows FileMaker front ends as well point-to-point API-calls to our back-end from FileMaker Cloud, FileMaker Server or any other REST compliant application.
Built for loads
Send the traffic, we can take it. - 1.45+ million API requests a week (310+ thousand/day) - Avg. 1.2+ million requests per week (week-in and week-out) - Over 300 active subscribers - Zero outages and downtimes
Easily infuse any FileMaker Pro, Go, and Web Direct custom app with the power of Avaya Cloud Office Office. RC2FM Connector enables bolt-on FileMaker Cloud Telephony Integration (CTI), with features like single-click/tap dialing, two-way SMS, two-way digital faxing, call logging, and the ability to download and store voicemails, faxes, and call recordings within FileMaker containers.
RC2FM Connector is a 100% Cloud native back-end service allowing Avaya Cloud Office users to manage all call related activities within FileMaker with great features such as:
Support for FileMaker Go (13 and up) on any FileMaker supported iOS device with or without a FileMaker Server connection and with or without built-in calling capabilities. Custom FileMaker applications may reside locally on the iOS device or hosted on a remote server.
Automation & Integration
*Requires the Avaya Cloud Office Desktop app.
Ease of use
Configuration is as easy as importing scripts, tables, and layout objects into any FileMaker custom app. RC2FM Connector provides the connectivity, FileMaker developers customize the UI. Get started right away by using the supplied jump starter template, or completely customize the user interface to achieve the desired look and feel.
RC2FM Connector is deployed on secured AWS instances, and all communication between FileMaker custom apps and RC2FM is also encrypted via SSL.
Deployed across multiple regions using latency based DNS to provide a responsive and highly available class of service.
Hosted on auto-scaling and load balanced servers designed to handle traffic spikes.