With seamless integration between Avaya Cloud Office and Zendesk, you can simply click to dial, eliminating misdials and improving call efficiency. Incoming calls automatically bring up matching customer records or create new Zendesk cases, enabling agents to provide quicker and more personalized responses. Let Avaya Cloud Office for Zendesk streamline your help desk workflows, boost agent productivity, and improve the quality of interactions you have with your customers.
Integrating your Avaya Cloud Office solution with everyday applications, such as Zendesk, allows you to automate tedious tasks, make your workflows more efficient, and offer your customers a superior experience.
Avaya Cloud Office for Zendesk reduces the need for agents to switch between multiple devices and applications to access business functionalities and accomplish their tasks.
Intuitive user interface and optimized actions, such as click to dial and customer information pop-ups, allow agents to deliver a timely, highly customized experience for all calls.