Screen pops appear with a 360-degree view of the opposite party's information whether an inbound call is received or an outbound call is placed.
Click to call
Quickly click on any phone number within SugarCRM or any Chrome browser tab to initiate a call using Avaya Cloud Office.
Take notes, @mention a colleague, or create a task while on an active call.
View the activity stream for quick reference into past interactions with a contact.
Pinpoint areas of improvement in the Tenfold analytics portal.
Avaya Cloud Office for SugarCRM provides a seamless integration with your Avaya Cloud Office solution and your SugarCRM organization. Improve the process of managing customer account information before, during, and after a finished call without having to switch between multiple applications. With all of your business communications in one place, you and your team can be more productive and work more efficiently.
Click-to-call: Place calls from within SugarCRM or any Chrome browser tab by clicking on any phone number, saving time and improving call efficiency.
Instant screen pop: Inbound and outbound calls trigger screen pops with a 360-degree view of the opposite party so you’re better equipped to have insightful conversations. View the information and activity related to the call and take notes and set tasks within Avaya Cloud Office.
Advanced call logging:
Real time analytics: Gain insights on every call. With comprehensive reports and dashboards, get a deeper view into your team’s performance.
Seamless integration with SugarCRM
Integrating your Avaya Cloud Office solution with everyday applications, such as SugarCRM, allows you to automate tedious tasks, make your workflows more efficient, and offer your customers a superior experience.
Streamlined business communications
Avaya Cloud Office for SugarCRM reduces the need for representatives to switch between multiple devices and applications to access key business functionalities to accomplish their daily tasks.
Exceptional customer experiences
Access to key customer information and call history allows agents to deliver timely and personalized customer experience.