In a word, productivity! We are optimizing further the calling experience for salespeople and customer support agents. They now will enjoy:
Let Avaya Cloud Office for Salesforce enhance your CRM and Service Management experience by automating workflows, increasing call efficiency and improving the quality of customer interactions. The integration works in both Sales Cloud and Service Cloud. Avaya Cloud Office for Salesforce lets you make and receive calls directly from your Salesforce account. You can also quickly assign call dispositions, log calls, take notes, schedule meetings and more, without jumping back and forth between applications.
Available for Salesforce Classic or Salesforce Lightning. Applicable for both Sales Cloud and Service Cloud.
Click-to-call: Place calls from within Salesforce by clicking on any phone number, saving time and improving call efficiency.
Instant screen pop-up: Incoming calls trigger screen pops with 360° view of the caller enabling quality interactions.
Call logs: With advanced features such as offline call logging and multi-call log option, agents can address the most important tasks first.
Updated UI: Drive higher productivity with enhanced call management, colored status alerts, and powerful search.
Schedule meetings: Seamlessly schedule a Avaya Cloud Office meeting from within your Salesforce account.
Integrates with the Salesforce app: Reach out to customers on the fly by calling or texting right from Account, Contact, or Lead tabs.
Performance reporting: View a complete dashboard of your team’s total calls, average duration/amount of calls, and the call disposition and direction.
Access from anywhere: Connect on both Windows® and Mac®, using any popular browser.
Work the way you want: Work in Salesforce Classic or Salesforce Lightning UI.
► Seamless integration with Salesforce
Integrating your Avaya Cloud Office solution with everyday applications, such as Salesforce, allows you to automate tedious tasks, make your workflows more efficient, and offer your customers a superior experience.
► Streamlined business communications
Avaya Cloud Office for Salesforce reduces the need for agents to switch between multiple devices and applications to access key business functionalities to accomplish their daily tasks.
► Exceptional customer experiences
Access to key customer information and call history allows agents to deliver timely and personalized customer experience.
Avaya Cloud Office for Salesforce Lightning Admin Guide (New 6.3 version)
Avaya Cloud Office for Salesforce Classic Admin Guide (New 6.3 version)
Avaya Cloud Office for Salesforce User Guide (New 6.3 version)
Avaya Cloud Office for Salesforce Lightning Admin Guide (5.x version)
Avaya Cloud Office for Salesforce Classic Admin Guide (5.x version)
Avaya Cloud Office for Salesforce User Guide (5.x version)