Click to dial
Quickly click on any phone number within NetSuite or browser tab to initiate a call using Avaya Cloud Office.
Screen pops will appear whether an inbound call is received or an outbound call is placed.
Take notes, @mention a colleague, or create a task all within the Avaya Cloud Office softphone while on the active call or open the record in Netsuite by clicking on the “Contact’ button.
View the activity tab for quick reference into past interactions with a contact.
The Calls Graph shows a dashboard view of inbound calls, outbound calls, total calls, and total call time. Group your data by user and select your time frame.
Avaya Cloud Office for NetSuite provides a seamless integration with your Avaya Cloud Office solution and your Oracle NetSuite organization. Improve the process of managing customer account information before, during, and after a finished call without having to switch between multiple applications. With all of your business communications in one place, you and your employees can be more productive and work more efficiently.
Click-to-call: Place calls from within NetSuite and any browser tab by clicking on any phone number, saving time and improving call efficiency.
Instant screen pop: Inbound and outbound calls trigger screen pops with a 360° view of the opposite party so you’re better equipped to have insightful conversations. View the information and activity related to the call and take notes and set next steps within Avaya Cloud Office.
Real time analytics: Gain insights on every call. With comprehensive reports and dashboards, get a deeper view into your team’s performance.