Enhanced contact matching filters out inactive contacts merged between Avaya Cloud Office and Dynamics, so you can log calls to the correct contact.
New fields will be populated on the activity including after logging a call including:
Avaya Cloud Office for Microsoft Dynamics 365 empowers reps and agents to streamline daily business workflows with business-critical actions like click to dial, inbound screen pops, and automatic call and SMS logging. Enhance your CRM experience and automate your sales cycle, improve workforce productivity, increase call efficiency, and enhance customer interactions with Avaya Cloud Office and Microsoft Dynamics 365 integrated. And built on Microsoft’s CIF framework, Avaya Cloud Office for Microsoft Dynamics 365 will work across all Dynamics 365 applications.
Make and receive calls: Dial through the Avaya Cloud Office solution and enjoy enhanced Microsoft Dynamics 365 capabilities across all of your Avaya Cloud Office devices.
Click-to-call: Place calls from within Dynamics 365 by clicking on the hyperlinked number within contact cards, saving time and improving call efficiency.
Screen pops: Callers’ account records and contact histories are automatically displayed for all incoming calls so your team is always equipped for quality interactions.
Automatic call logging: Seamlessly log all calls and text messages so your team never misses an important interaction.
Message hub: Access all text messages, voicemails, and faxes from one place.
Create new records: Easily create new accounts, contacts, or leads while on an active call.
Customize Avaya Cloud Office: Configure customizable settings.