ARC Voice Analytics identifies words and phrases that you are looking to find within your conversations.
Proactively manage your compliance risk, increase revenue, and improve customer experience by surfacing powerful insights, reporting, and alerts from every conversation.
Citycom applies its proprietary voice quality analysis at the start of the process, to identify the usable voice files ensuring the system finds the words that matter. Utilising our AI and NLP capabilities we provide transcriptions, sentiment analysis, and voice biometrics in the cloud.
When authorized, this app will be granted the following permissions:
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|