RingCentral for Amazon Connect
Brings world-class collaboration to Amazon Connect and drive productivity with your call center agents.
Amazon Connect App Integration for RingCentral
Drive productivity with your call center agents by using RingCentral to collaborate with experts across your organization. Seamlessly connect with an expert through initiating a call, conference, or transfer at the click of a button.
Key features include:
Browse corporate directory
View presence of experts
Call an expert
Transfer customer call to an expert
Initiate a conference with an expert
Benefits:
Increased productivity: Call center agents can better focus on customer satisfaction—and resolve cases more quickly—by accessing collaboration tools to communicate across your organization and verticals.
Exceptional customer satisfaction: Resolve issues more efficiently by putting customers in touch with the right subject matter expert across your organization. Presence and corporate directory search functionality allow agents to quickly find available experts.
Seamless integration: The technology behind RingCentral for Amazon Connect leverages Single Sign On and a light and intuitive search bar for the support agent to easily reach out to the rest of your organization.
Interested in starting a free RingCentral trial? Give us a ring at 866-949-7030.
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Original release date: 2018-08-17
Requirements
RingCentral for Amazon Connect is available for all RingCentral Office customers in current supported regions.
You must have an Amazon Connect account
Supported browsers include latest versions of: Google Chrome, Mozilla Firefox ESR, Mozilla Firefox
Currently supported in North America regions