RINGCENTRAL CONTACT CENTER

Drive more sales and engage more customers with a robust contact center

Now you can enable personalized communications that improve customer experience and loyalty.

350,000+ businesses rely on RingCentral

Why RingCentral?

Powered by inContact, RingCentral Contact Center is an omnichannel hosted contact center solution that’s easy to deploy, integrate, and scale. This cloud-based contact center solution connects your business to your customers like never before. Your agents get the data and features needed to deliver professional, effective service, while your customers enjoy better communication and faster response times.

Omnichannel connections

Provide great customer experience with seamless interchannel handoffs. Let customers reach you via voice, email, web chat, fax, social media, or SMS.

Process CRM integration

RingCentral Contact Center joins customer data to your call center with out-of-the-box CRM integration. Pull in customer data from popular CRM platforms or use your own custom solution.

Easy-to-use, nimble solution

RingCentral Contact Center offers advanced routing, queuing and distribution, real-time analytics, CTI screen pops, and outbound/inbound agent reassignment that enable you to be more responsive to customers.

Analytics and reporting

Flexible, user-friendly analytics present key contact center metrics, empowering you to make critical business decisions. Reporting options include prebuilt reports, ad-hoc reporting, and custom-created reports. With up-to-the-minute information made available through easily customizable dashboards, you’re equipped to address problems immediately.

Amazing call quality

Choose an advanced contact center software solution like RingCentral Contact Center and your customers will never know they’re talking through the cloud. Call one of our Contact Center Consultants today at 877-323-8684 and listen to how clear they sound using the system.

Transparent pricing

RingCentral brings unsurpassed transparency to the buying process, with all-inclusive packaging and a simplified billing statement. Choose from three clearly defined tiers: Basic, Advanced, and Ultimate. See pricing details.

Award-winning cloud business communications

Gartner
Frost & Sullivan 2016 Best Practices Award
Forbes 2016 America's Most Trust Worthy Companies
2016 Internet Telephony Product of the Year
PCmag.com Editors' Choice
TrustRadius 2016 Top Rated Business Intelligence Tools