Administrator in Recreational Facilities and Services
Apr 21, 2016
Review for RingCentral
What do you like best?
Customization for each user that the user can set up themselves. Call logs, call recording, multiple ways to handle calls
What do you dislike?
Not always as intuitive as it should be. For example, setting up a new user with a new phone is not intuitive. They are multiple ways you think would be right, but only one is right and won't charge you more.
What business problems are you solving? What benefits have you realized?
We wanted to be able to track and record calls, along with having a more reliable phone system. Our agents can take calls on their mobile using the app, on their computers, or on their phones. The texting feature has been wonderful also.