RingCentral Jobs

Sales Engineer

RingCentral is hiring! We are looking for an energetic, customer oriented technical guru to join the RingCentral team. As a RingCentral Sales Engineer, you will help new customers configure their RingCentral service and provide expert support during the on-boarding process. The SE will be responsible for ensuring new customers are successfully implemented and are able to configure their phone systems based on their needs.

You’ll become the resident expert on RingCentral Office with strong working knowledge of our hosted VoIP platform, product features, and IP hardware. The ability to assist new customers through the setup process, resolve technical issues and answer questions will be critical. As a service expert with excellent communication skills, you’ll also be responsible for writing technical correspondence to customers, other service and support reps, and communicating feature requests and bugs to product and marketing teams.

The SE will also develop a strong understanding of all RingCentral applications, including relevance to business processes and key differentiators. This person will also be participating in the creation of training materials, technical documents and how-to guides, as well as deliver product demos to customers as needed. The SE will assist in 3 main channels – RingCentral Office implementation support, pre-sales consultations, and partner support as needed.

The most critical qualification for a RingCentral SE is that of providing outstanding, world class service to our clients. This includes attitude, helpfulness, and a willingness to do whatever it takes to ensure the clients’ questions are answered and problems resolved in a timely manner.

Desired Qualifications and Experience:

• Bachelor’s degree in C.S. or a combination of education/certification and relevant experience
• Proven experience in technology space, previous SAS or voice technology experience is a plus
• Experience with VoIP, SIP, H.323, or telecom is a plus
• Experience with networking: routing, configurations, provisioning, layer 2 and layer 3 devices, etc.
• Ability to troubleshoot common hardware, software, and network connectivity problems in multi-platform, multi-protocol environments in installation of RingCentral VoIP service
• Ability to explore and make recommendations to customers for planning specifications, equipment configuration, and connectivity as it relates to RingCentral VoIP service
• Ability to identify different technologies and provide solutions as it relates to RingCentral VoIP service
• Ability to excel in a team-oriented, collaborative, and fast-paced environment
• Excellent customer service orientation, face-to-face and on the phone to support remote users
• Clear and effective communication skills, both verbal and written
• Strong initiative and creativity applied through technology
• Strong interpersonal skills, ability to convey and relate ideas to others
• Strong ability to learn and adapt quickly
• Vibrant and energetic attitude, willingness to perform and get things done

About RingCentral

RingCentral is a leader in cloud computing based business phone systems, with tens of thousands of business customers and top industry honors, including the PC Magazine Editor's Choice Award, the Small Business Computing Excellence in Technology Award, and the 2010 World Economic Forum Technology Pioneer Award. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral provides small businesses with world-class business capabilities that, until recently, were available only to large corporations. Headquartered in San Mateo, California, RingCentral is privately held with backing from Sequoia Capital, Khosla Ventures, and DAG Ventures. For more information, please visit: www.ringcentral.com.

To apply:
To apply, please submit your resume and salary requirements to jobscontact@ringcentral.com

Salary TBD depending on qualifications and experience.