RingCentral Jobs
NOC Technical Personnel Level 2
Responsibilities:
- Incident Management - Achievement of KPI for Network and Service Quality: MTTR/Incident Resolution TAT
- Knowledge Management - Achievement of KPI on Operations Efficiency: Incident Closed within NOC
- Problem Escalation - Achievement of KPI for Network and Service Quality: MTBF/Incident Recurrence Prevention
- Service Measurement - Reports on Network Service Performance and Quality
Requirements:
- Intermediate skills in the following:
- Network/Service Operations
- Alarm Structure and Correlation
- ITIL - Service Operations
- Network/Service Quality Metrics
About RingCentral
RingCentral is a leader in cloud computing based business phone systems, with tens of thousands of business customers and top industry honors, including the PC Magazine Editor's Choice Award, the Small Business Computing Excellence in Technology Award, and the 2010 World Economic Forum Technology Pioneer Award. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi- extension business phone system with advanced voice and fax functionality, RingCentral provides small businesses with world-class business capabilities that, until recently, were available only to large corporations. Headquartered in San Mateo, California, RingCentral is privately held with backing from Sequoia Capital, Khosla Ventures, and DAG Ventures. For more information, please visit: www.ringcentral.com.
To apply:
To apply, please submit your resume and salary requirements to jobsmanila@ringcentral.com