NOC Shift Manager

Responsibilities:

• Network Management Systems - Facilities Management
• Event Management
• Incident Management / Single Point of Contact on Incidents
• Problem Management
• Knowledge Management
• Service Measurement, Performance and Reporting
• Leadership and Management of Shift

Requirements:

• Network/Service Architecture and Operations
• Alarm structure and correlation
• Network/Service Quality Metrics
• ITIL - Service Operations
• Six-Sigma/DMAIC

About RingCentral

RingCentral is a leader in cloud computing based business phone systems, with tens of thousands of business customers and top industry honors, including the PC Magazine Editor's Choice Award, the Small Business Computing Excellence in Technology Award, and the 2010 World Economic Forum Technology Pioneer Award. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi- extension business phone system with advanced voice and fax functionality, RingCentral provides small businesses with world-class business capabilities that, until recently, were available only to large corporations. Headquartered in San Mateo, California, RingCentral is privately held with backing from Sequoia Capital, Khosla Ventures, and DAG Ventures. For more information, please visit: www.ringcentral.com.

To apply:
To apply, please submit your resume and salary requirements to manila.recruiting@ringcentral.com

Salary TBD depending on qualifications and experience.