SAN MATEO, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE: RNG), a leading provider of cloud business phone
systems, today announced that its RingCentral Office solution is now
fully integrated with Zendesk, a leading cloud-based customer service
software, for users in the U.S., Canada and the United Kingdom.
The built-in screen pop feature automatically matches existing customer
records to the Caller ID for incoming calls, displays the customer
details, and creates a new ticket within the Zendesk application. This
gives customer service reps instant access to previous call records and
other historical data to eliminate the time spent asking for data and
looking up history, accelerating the entire process and time to
resolution. This not only improves customer satisfaction, but also
enables support centers to handle more calls, faster, and with the same
level of staffing.
“As one of the leading customer support platforms in the industry,
Zendesk is relied upon by companies to build better relationships with
their customers by providing fast, excellent service on every
interaction,” said Jose Pastor, VP of Product Management at RingCentral.
“The addition of RingCentral’s cloud communication solution gives
Zendesk customers a better alternative to restrictive and expensive
legacy on-premise PBX-based phone systems.”
This seamless solution enables companies to deliver faster, more
effective and efficient customer support to boost loyalty and revenue,
while maximizing internal productivity to reduce customer service costs.
"Zendesk and RingCentral are natural partners - born in the cloud, our
services are easy to implement and use," said Conan Reidy, Vice
President of Business Development at Zendesk. “The integration equips
businesses using RingCentral with a beautifully simple cloud solution to
manage their communications across phone, video, email, web, social and
chat.”
With the RingCentral app, users can click-to-dial any customer contact
instantly using the RingCentral cloud-based phone solution on their
desktop, laptop or mobile device. When used on a mobile phone, the
RingCentral app enables staff to place outgoing calls using a
company-provided phone number, while keeping their personal mobile phone
number private.
To install the free app from the Zendesk Apps Marketplace, visit: http://www.zendesk.com/apps/ringcentral
To learn more about the RingCentral Office solution that combines voice,
fax, text, web conferencing and HD video meetings into a single, unified
platform in the cloud, visit www.ringcentral.com.
About RingCentral
RingCentral,
Inc. (NYSE: RNG) is a leading provider of cloud-based business
communications solutions. Easier to manage and more flexible than
on-premises communications systems, RingCentral’s cloud solution meets
the needs of modern distributed and mobile workforces, while eliminating
the expense and complications of on-premises traditional hardware-based
systems and software. RingCentral is headquartered in San Mateo, Calif.
RingCentral, the RingCentral logo and RingCentral Office are trademarks
of RingCentral, Inc.
RingCentral, Inc.
Evie Goldstein, 650-516-4104
evelin.goldstein@ringcentral.com
or
SS|PR
Sarah
Hilmer, 317-340-5301
shilmer@sspr.com
Source: RingCentral, Inc.