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RingCentral Survey Reveals the Traditional Physical Office Environment is on the Decline

 

Nearly half of employees spend 75% of their time working away from the office

San Mateo, CA, November 17, 2009 - RingCentral, a cloud computing based business phone system provider, today announced results of a new survey of customers on the changing nature of how and where we work. The survey reveals a continuing shift from the traditional on site centralized work force to a virtual distributed office model. The survey included small to medium-sized business owners across the U.S.

Key findings from the survey include:

  • Nearly half (45%) of employees spend three quarters (75%) of their time conducting business away from the office.
  • Only 15% of SMBs reported having all employees work from a single physical location.
  • When working from outside the office, 80% of the businesses normally want to give the impression that their employees are in the office when receiving or making business phone calls outside of the office.
  • The above trends, according to the survey, will continue to rise. For the year 2010, nearly two-thirds (67%) of SMBs are planning to hire more employees and over half of them (57%) are planning to have these new employees work remotely and/or with mobile capabilities.

 

Businesses Cutting Real Estate Costs while Improving Productivity
The survey shows that only 15% of businesses reported having all employees work from a single physical location. Virtual and mobile work models were once the sole domain of field staff and freelancers. Internet and mobile phones have facilitated the mainstreaming of distributed office solutions. The ability to access business systems from remote locations has made it easier for companies to employ virtual office models.

The economy has certainly played a role in the shifting paradigm of the office. Businesses of all sizes have sought creative ways to respond to increased cost pressures while remaining competitive in the market and responsive to customer needs. The virtual model not only reduces office-related rental overhead expenses but also allows companies to expand their talent pool beyond a limited geographical area.

New Cloud Based Phone Systems Meeting New Business Demands
According to the survey, 80% of the businesses normally want to give the impression that their employees are in the office when receiving or making business phone calls outside of the office. Professional communications are clearly important to business owners but traditional on-premise phone systems were not designed to meet the needs of a distributed work force.

As the traditional office transforms and more staff are working from various remote locations, the businesses are unable to integrate distributed and mobile employees into a single business phone system. This results in management problems and overall inefficient and unprofessional communications. Legacy on-premise business phone systems are not only extremely expensive, but were designed for the old world of “Mad Men” centralized office environments and before the era of Internet and mobile phones. RingCentral delivers cloud based business phone systems – RingCentral Office – that are designed for the modern mobile and distributed business world, at a fraction of the cost of traditional phone systems.

“This survey demonstrates that even with the trend toward a flexible, distributed office model, today's business is not willing to compromise on the professionalism associated with a traditional office model,” said Vlad Shmunis, CEO of RingCentral. “RingCentral Office is designed to meet the needs of the modern mobile business world. RingCentral facilitates the seamless integration of distributed employees into a single business phone system regardless of the employee's choice of phones -- mobile or fixed line. The best part is that businesses do not need to spend a single dollar in capital expenditure.”

About the Study

RingCentral conducted this study from October 16 to November 11, 2009. Almost 350 customers answered an online survey. For more information on the survey or the complete results, visit http://blog.ringcentral.com/2009/11/leaving-the-office-behind-opens-new-opportunities/.

About RingCentral

RingCentral provides cloud computing based business phone systems. With top industry honors, including PC Magazine's Editor's Choice Award and Small Business Computing's Excellence in Technology, RingCentral offers full access to core small business phone services and helps improve productivity for tens of thousands of customers worldwide. Headquartered in San Mateo, California, RingCentral is privately held with backing from Sequoia Capital, Khosla Ventures and DAG Ventures. For more information, please visit: www.ringcentral.com.

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RingCentral Contact:
Evelin Goldstein
650-516-4104
evelin.goldstein@ringcentral.com
www.ringcentral.com