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RingCentral Helps Distributed Consulting Firm Easily Tackle Big Projects

 

Emergent Success Uses RingCentral Hosted Business Phone Service to Efficiently Connect Clients and Distributed Employees

Redwood City, CA, September 16, 2008 - Emergent Success is a consulting firm with distributed employees that provides organizational facilitation for simple solutions to complex problems—from increasing nurse retention in hospitals to addressing drop out rates for high school students. The company's tagline "Working Better - Together" aptly describes its business philosophy. Efficient communications is essential to the success of the company's business model. Emergent Success relies on RingCentral's hosted, multi-extension business phone service to operate seamlessly and efficiently.

"We wanted the professionalism and functionality of a Fortune 500 phone service but needed flexibility to connect easily with our team of professionals, regardless of their location," said Janet Buck, Co-principal of Emergent Success. "RingCentral delivered all of that and more at a dramatically lower price than traditional telecommunications services."

RingCentral has streamlined communications and enabled the distributed team to improve efficiency. Each consultant has their own extension and the system is integrated with their PDAs. The access to calls, voicemail and faxes right from their Blackberries saves valuable time and lends itself to easy communications. 

Buck attributes the company's effective communications to key RingCentral features such as:

Hosted Connectivity: RingCentral connects the geographically dispersed teams enabling them to seamlessly communicate with their clients and with each other.

Internet Fax Service: Team members can send, view, edit and share faxes from their PDAs.

Voicemail: The road warriors love not having to call in to access voicemails. Voicemails are delivered via email, saving them valuable time. Additionally, the messages can be easily forwarded to the entire team via the email.

Answering Rules: The service is configured to automatically route the calls to the right person based on time, day and the continuously changing availability of each employee. This enables the company to ensure that their clients always have professional and efficient interactions with the company.

RingCentral truly gets small business. Every facet of the system, from the web interface to the professional feature set, was clearly designed with the entrepreneur in mind," said Buck. "With RingCentral we can confidently and seamlessly grow our business knowing that the system is scalable, cutting edge and synergistic with the needs of our business."

About RingCentral

RingCentral provides an award-winning, multi-extension hosted business phone service for small business. With top industry honors, including PC Magazine's Editor's Choice Award and Small Business Computing's Excellence in Technology, RingCentral offers full-access to core small business phone services and helps improve productivity for tens of thousands of customers worldwide. Headquartered in Redwood City, Calif., RingCentral is privately held with backing from Sequoia Capital, Khosla Ventures and DAG Ventures. For more information, please visit: www.ringcentral.com.

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RingCentral Contact:
Evelin Goldstein
650-516-4104
evelin.goldstein@ringcentral.com
www.ringcentral.com