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Kelly Jones tried two toll free number providers before she found RingCentral. Now she’ll never leave.
Kelly Jones operates a flourishing online store, Kelly’s Country Corner. “This site has been a great experience for myself and my family,” Kelly states on her Web site. ”The Web site was created because of my love of all things country and the warm comfy feeling country decor adds to your home. The site was my way of keeping the business here at home. With two children and a husband I wanted to be close at hand but still doing something I enjoy.”
But the road to developing a small business is not always easy. It often requires on the job training. One important hurdle to cross is to find a business telephone service with helpful features, good sound quality and reliability for an affordable cost. Kelly needed a nationwide toll free number for her online store. She went through two online telephone services before she found RingCentral.
“I was not pleased with them at all,” she says. “I didn’t like the sound quality of the calls, I didn’t like the voicemail features, and I had constant problems with reliability. So I researched a lot of different companies. Some offered good rates, but not a lot of services with it. Then I came across RingCentral. I really like all the features RingCentral offers for the price. The others don’t even come close.”
Once she decided to give RingCentral a try, she was up and operating quickly. “Set up is extremely easy,” she says. “I like the tutorials and the videos you can watch, especially compared what the other companies have. It was very thorough, informative and easy to understand.”
Kelly routes the incoming calls directly to her home phone. RingCentral Caller ID identifies the call, so her family knows it is a business call and only she should answer it. If she doesn’t answer, it goes to voicemail. RingCentral’s voicemail capabilities delight her. “I love it that I get emails when messages arrive with the sound files attached so that I can listen to my messages online,” she says. “That’s a big plus with me: I don’t have to use my minutes to listen.”
A small business owner, she is concerned with cost. RingCentral does not double bill for calls and that is a big plus to her. “That really adds up,” she says. With her previous providers, “not only did I get charged for the call, I got charged for the transfer, then I had to pay minutes to call in to listen to the message, so I was charged three
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Industry
 Retail house decor
Favorite features
Toll free number
Ease of operation
Customer service
Voicemail as email
Results
Quick and easy setup
No double billing of minutes
Reliability
Professional image |
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times for one call. Now, with RingCentral, I’m only charged once for
the call. I get my messages emailed, I don’t have to login, I don’t have to use minutes.”
“Though Kelly’s Country Corner is a small family business,” Kelly concludes, “it is still important to portray a professional image. Ring Central has provided a very important tool towards creating that image. Ring Central’s affordable rates combined with easy setup and excellent service make it the perfect addition to any business big or small.”
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