|
RingCentral Online’s features allowed LET, Inc., a provider of educational products, to survive a difficult period.
While RingCentral touts cost savings, ease of operation, flexibility and functionality, Alma Ramsey, founder of LET, Inc. (Lake Educational Technologies), offers a more compelling testimonial. She says RingCentral Online saved the company.
LET is a supplier of family and school reading programs for pre-K through Third Grade. “Our niche,” says Alma, “is that we develop in two languages. Our mission is to enable parents whose first language is not English read bedtime stories with their children.”
Alma learned that the product concept is difficult to convey without talking to someone to explain it. “Our existence is dependent upon an 800 number,” she says. “We absolutely had to have a bomb proof 800 number.” They had two previous providers but the service wasn’t great and the costs became exorbitant. After extensive research, she decided upon RingCentral Online. The decision paid off immediately.
LET’s 800 number is very similar to a veterinary service in Canada, and they continually got many of the vet’s calls. “We had to pay for the calls as well as for the international charges and unless we changed our 800 number we had no way of stopping it,” she says.
“The first thing I did with RingCentral was block the calls coming from that area code in Canada. The calls stopped overnight. The first month’s savings probably paid for the first three months of our RingCentral service. It was one of those little things that make you smile and say this was a good decision.”
Alma found more to like. RingCentral “gives us the ability to look like a big company even though we’re a three person company,” she says. “It’s incredible! I love it and I tell people about it all the time. We have a system that works flawlessly in something that is vitally important to us in our business.”
RingCentral has not only worked flawlessly for her, it kept the company going during a difficult period.
“We had a substantial order that came in out of the blue, but we had missed the call.” She came across it in the call logs. “I called them back and it resulted in a $30,000 sale. It saved our company. And that was repeated within two months with three faxes—sales orders—that we had missed and would have never known we had missed without RingCentral’s call logs. Anybody can tell you you’ve got a call, but RingCentral call logs tell us when we’ve missed one.”
|
Education
