New York Genome Center
New York Genome Center Uninterrupted by Hurricane
Sandy with RingCentral.
NYGC is the big daddy of data management for genomic research
findings. The non-profit's mission is to unravel the complex science
of understanding DNA and how it can save lives. Just recently a new
noninvasive test using whole-genome sequencing of blood plasma was
found to be able to detect DNA changes that signal the existence of
cancer tumors. In the future, this application of genomic data could
also be useful for early detection so that physicians could tell
patients whether they have cancer prior to any symptoms or positive
results on known tests.
Challenge: Connecting Employees in Multiple Locations
NYGC has operational sites and employees working remotely across the US. In 2011, Dave Whelan, head of business development and strategy at NYGC, wanted to improve the lines of communication for staff working from home offices across the US. Employees were using their personal cell phone numbers for work calls, creating confusion for outside callers in knowing which number to dial to reach a specific department. Also, employees could not transfer calls to other staff members. NYGC, an organization devoted to helping people, needed some TLC.
Solution: Scalable, Easy-to-Use Phone System for Multiple Devices
A year ago, RingCentral set NYGC up with a hosted toll-free number allowing employees to make and receive calls anywhere using their office or mobile phones and a business ID, and enabling complete call management from any PC – all with no IT involvement and nearly no setup at all.
Since then, NYGC has grown to about 35 people employed through the nonprofit’s headquarters in Manhattan, a pilot lab, a construction site for a new facility, plus multiple remote home offices. For NYGC it was an easy step: connect all its people and operating sites with one cloud-based phone system, only requiring high-speed internet. Plus, a system that offers simple management to customize users, departments, and call handling rules.
"For a non-profit company like ours with key people scattered across the country, RingCentral's value is priceless. I'm not sure we could build a system as quickly and cost effectively ourselves. Not to mention the overhead costs for equipment and staff for installation," said Whelan.
Results: Reliable, Flexible Communication
Whelan continues, "RingCentral is truly plug-and-play. For me, it was great knowing that I had assistance every step of the way: from equipment purchasing and configurations, to other setup questions.
The true flexibility came through during Hurricane Sandy. Our pilot test lab and other facilities were shut down during the storm. But, our email and cloud-based phone system kept going during the storm, allowing us to forward calls to non-affected areas and keep open the lines of communication.
I love the mobile app for checking voice mail and the ability to read voice mail in my email program. RingCentral takes phone technology and brings it into my computer – where I spend most of my time."
NYGC is the big daddy of data management for genomic research findings. The non-profit's mission is to unravel the complex science of understanding DNA and how it can save lives.
Year founded: August 2010
Headquarters: New York, NY
Size: 35+ employees
RingCentral customer since: 2012
"The true flexibility of RingCentral came through during Hurricane Sandy. Our pilot test lab and other facilities were shut down during the storm. But, our email and cloud-based phone system kept going during the storm, allowing us to forward calls to non-affected areas and keep open the lines of communication."
- Dave Whelan, head of business development and strategy.