COMPANY

Case Studies

LifeGuardian Technologies, LLC




LifeGuardian Technologies, LLC, headquartered in California with a remote office in Florida, distributes life saving emergency medical alert devices. They adopted cloud-based business phone system RingCentral Office to get world-class service while dramatically reducing communication costs. The older vendors were not only expensive, but they could not easily meet the business needs of distributed locations and employees. 

The company needed a business-class phone system that would allow them to route mission-critical calls seamlessly across multiple locations, and would scale to fit their growth and expanding needs. Prior to RingCentral, the company had a PBX provider, local service, toll free numbers, long distance and voice mail, with each service having its own vendor. With five different providers, LifeGuardian’s legacy telecommunications system was expensive to maintain and operate, without meeting their business needs. It was the worst of all worlds. 

Company Director, Thomas C. Franks was paying at least $800 per month to a variety of vendors for a PBX system, local, long distance, toll-free, and voicemail services. The switch to RingCentral Office enabled Franks to get all of these services and more, from one provider for only $99 per month. 

LifeGuardian was attracted by the self service and on-demand capabilities of RingCentral Office—instant purchase, configuration, activation, and management capabilities—that don’t require any technical skills and can be done easily online anywhere in the world using an Internet browser. RingCentral Office also offered LifeGuardian a vast array of business-class capabilities, such as ease of use, scalability, and the ability to consolidate communications with one provider. Franks’ decision to switch to RingCentral Office was validated with a hassle-free transition, excellent customer service and technology support, plus clear call quality. 

“We are delighted with our new cloud-based business phone system from RingCentral. In addition to the significant cost savings, we have a world-class phone system that outpaces our much larger competitors and allows us to maintain a consistent, professional image across our office locations,” says Franks. 

“We were struggling with the cost and hassle of dealing with multiple communications providers,” says Franks. “Finding RingCentral Office was a revelation—the system is very flexible and the voice quality is crystal clear. The IP phones are top quality, and our sales office in Florida sounds like it is right here at our main office in California. With RingCentral, we have a high quality, full featured business phone system that was implemented easily and flawlessly without any down time.”

Summary

Reduced monthly bill by over 85%—from more than $800 per month to $99.

 

Simple phone set up helps the office expand and contract easily to accommodate fluctuating seasonal staff of between 10-20 people.

 

Single provider means the company no longer needs separate vendors for local, long distance, toll-free, and voicemail services.

 

 

Favorite features
Oceanside, CA
In business more than 25 years
10 - 20 employees

 

 

Industry

Healthcare


 

“We are delighted with our new cloud-based business phone system from RingCentral. In addition to the significant cost savings, we have a world-class phone system that outpaces our much larger competitors and allows us to maintain a consistent, professional image across our office locations.”