COMPANY

Case Studies

Lakeview Professional Services, Inc.




Lakeview Professional Services Inc. Demolishes
Its On-Premise PBX System

Building Employee Resources

Lakeview Professional Services Inc. provides human resource management, accounting, consulting and safety services for residential construction companies.  Based out of Corona, CA, it has been a family-owned business since 1975 and now has 130 office employees in six different locations and hundreds of remote construction employees spread across three states: California, Nevada and Arizona.

 

Leveling the problems

Prior to using RingCentral, Lakeview used a Nortel PBX system that dated from the 1990s.  This system became difficult to maintain, requiring an external technician for all servicing.  This became very expensive and inconvenient.  The voicemail system set in place was also difficult because it relied on a hard drive and had to be replaced over time.  MCK units needed to be used, as well, to convert phone signals to IP traffic to get calls out to remote sites.  These expensive units were costing $1,500 a month and became outdated and eventually useless.

 

Constructing a new solution

Lakeview’s Vice President, Jerry Crowther, decided to switch to RingCentral after seeing the cloud-based system first hand at a business owned by a friend.  “I was somewhat tenuous about taking the leap and getting a new system but everything worked out,” Crowther says.  “I consider myself a tech junkie so it seemed like a logical progression to get off of this old PBX system and start doing IT telephony.”

 

The decision to switch to RingCentral was made, and it was an easy transition despite the employees and offices being dispersed.  Crowther says, “Once we transferred the numbers over to RingCentral, we just shut off the old PBX system and everyone was using their new RingCentral phones. There was a bit of a learning curve but everyone is happy with it now.”     

 

Making connections while saving money

Now that all six of Lakeview’s offices are connected on one phone system, communication has become faster and easier.  The auto-receptionist feature, along with each employee having a direct line, has led to employees and customers alike spending less time waiting and more time talking to whomever they are trying to reach.  

 

Along with the practical features, RingCentral has shown Lakeview the financial benefits of switching to a low-maintenance cloud phone system.  “With RingCentral we are saving $2,300 a month, and with our old PBX system we were paying more than that for our line access alone,” says Crowther.  “More importantly, we now have a reliable phone system thanks to RingCentral.”

Company Profile

Lakeview Professional Services Inc. is a human resource management company that provides accounting, consulting and safety services for residential construction companies.


Year Founded: 1975


Website: www.lakeviewpro.com


Headquarters: Corona, CA


Size: 130 employees


“I was somewhat tenuous about taking the leap and getting a new system but everything worked out.  I consider myself a tech junkie so it seemed like a logical progression to get off of this old PBX system and start doing IT telephony.”
– Jerry Crowther, Vice President

 

“With RingCentral we are saving $2,300 a month, and with our old PBX system we were paying more than that for our line access alone.  More importantly, we now have a reliable phone system thanks to RingCentral. ”
– Jerry Crowther, Vice President