COMPANY

Case Studies

Horizon Property




Property management company says goodbye to missed
customer calls and hello to more business—with RingCentral.

Based in Upland, Calif., Horizon Property Group is a property management company, serving Los Angeles County, Orange County, and the Inland Empire. They use RingCentral at their corporate office, as well as each of the 15 apartment communities they manage. 

CEO Joseph D'Angelo also uses RingCentral personally for his home phone. He has his own phone number and extension, which he keeps unlisted in the company directory, so customers can’t reach him at home. He explains, “It works well, for example, when one of my managers knows that I’m working at home. Each manager has my private extension for my home.”

When looking for a business phone solution to improve his company’s communications, D’Angelo didn’t have to spend much time shopping around. RingCentral came highly recommended by a friend who’s in a similar business. In addition, the ability to give his company more business phone features, such as an auto-receptionist, answering rules, and extensions, connect remote offices and work from home employees, and enhance his company’s professional image were exactly what he needed.

When it comes to features, enterprise-grade offerings, such as music on hold, call forwarding, and mobile apps, have been beneficial to the company and the level of service they’re able to provide to their residents and property owners. They even get compliments about the music on hold from callers who now have entertainment if there’s a longer waiting time.

Call forwarding is another important feature for Horizon Property Group. They forward calls easily from one handset to another and enjoy the ease of not only forwarding calls to their cell phones but also using their cell phones as business phones. D’Angelo says, “When I need to make company calls from my cell phone, and I don’t want people to know I’m using my cell phone, I use the RingCentral app on it. The features carry over to our cell phone without giving up the identity of the cell phone.” 

D’Angelo says, “We missed maybe 40% of calls the way we had our old system set up. Now I think we’re achieving a 95% answering ratio. So, we’re capturing more phone calls than our old system.”

By switching to RingCentral from Vonage, they not only improved their responsiveness but also significantly reduced their costs. D’Angelo says, “Vonage had an okay online management system but not to the caliber of RingCentral. I’d say per month, company-wide, we’re saving about $150-$200 a month versus Vonage.”

He adds, “The transition to RingCentral went very smooth. It was a seamless transition from our old system, and the porting of numbers was very, very easy.”

Horizon Property Group plans to expand their RingCentral business phone system as they grow and build on their success. It sounds like great things are on the horizon.

Summary

Property management company with multiple distributed offices uses RingCentral to help enhance their professional image.

They boosted their call answering ratio by over 60% while saving $150-$200 a month.

 

Headquarters

Upland, CA

Multiple remote offices

 

Industry

Property Management


“I’d say per month, company-wide, we’re saving about $150-$200 a month versus Vonage.” 
- Joseph D'Angelo, CEO, Horizon Property Group

 

“The transition to RingCentral went very smooth. It was a seamless transition from our old system, and the porting of numbers was very, very easy.”
- Joseph D'Angelo, CEO, Horizon Property Group