Founded a little over three years ago, Elastic Intelligence is a technology company, providing connectivity and reporting tools for SaaS companies. Headquartered in Silicon Valley, the company has 20 employees in two office locations, as well as several employees who work remotely.

Elastic Intelligence needed a flexible solution that would support all their office locations and remote employees, easily expand as they grow, and enable them to be readily accessible for their clients since they provide customer support 24x7.

Before switching to RingCentral, Elastic Intelligence had been using a basic phone line from AT&T. It was relatively expensive and didn’t have the business phone features they needed, such as call forwarding, extensions, and extension dialing. It also couldn’t integrate their locations in California and Kansas or their distributed workforce.

“We have remote people and people working from home, so the ability to be virtual and work from home and transfer a call was a big deal. For less money than even a basic AT&T system, we get a whole lot more functionality for the cost. We’re a tech company, so we were looking for a cutting-edge solution,” CEO Neil Blumenfield said.

As they hire more employees, the cost to add more lines to their AT&T account would have been significantly more than with RingCentral. Blumenfield said, “AT&T would have been 3-5 times more than RingCentral with less functionality. It’s definitely saving us money.”

RingCentral is not only helping Elastic Intelligence reduce their telecom costs but also providing reliable service they weren’t able to get from a competing provider. Before signing up with RingCentral, they tested out a competitor but experienced a lot of technical issues. Blumenfield explained, “Calls that weren’t for us were being forwarded to us. We went with RingCentral because the product is stable, the functionality is good, and the cost was comparable.”

In terms of features, call forwarding has been very beneficial to the company by helping them be more readily available to their customers and provide great service 24x7. They’ve been able to create a forwarding list so calls ring through a series of employees to ensure customers always reach someone.

They also enjoy using the RingCentral Call Controller™ and smartphone apps. Blumenfield said, “Most of us use the desktop application. I actually use RingCentral more on my computer and cell phone with the iPhone app than my dedicated device.”

Another great feature of RingCentral has been the ability to set up extensions for employees. Elastic Intelligence has several team members, primarily developers, who don’t need phone lines. Being able to assign an extension to them instead of buying an additional phone line has been an additional cost savings for the company.

Overall, Elastic Intelligence has had a great experience with RingCentral. “The ability to manage our telecom needs easily, the ability to take advantage of not only a low cost solution but also a reliable solution where the quality of the line is always very, very good, and the ability to use that across the business, and enable people to work virtually anywhere has been a big deal for us.”

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