Deeds Solutions is an asset management company headquartered in Kauai, Hawaii. The company offers a marketplace that allows individuals to easily sell properties and avoid paying costly monthly maintenance fees or advertising fees. While the company is headquartered in Kauai, it operates as a distributed virtual organization, with 14 employees living in various cities throughout the US.

Because the success of the business is contingent on conducting business on the phone, Deeds Solutions CEO Andrew Wetherington said it was critical to have a reliable and efficient phone system where customers could get a live agent any hour of any day. “We get thousands of call each week,” said Wetherington. “We generate 10-15K in revenue each day so one missed call can significantly affect our bottom line. In fact, 90% of profit is lost if we don’t answer a call. There is nothing worse than this.”

Wetherington implemented RingCentral Office after trying numerous other phone systems. He said some of the newer PBX systems couldn't route effectively or handle their call volume. In addition he said traditional services like AT&T were costly and didn’t fit his business needs. He said, “It would take me hours just to review my bill.”

Within only a few months of implementing RingCentral, Wetherington said he loves RingCentral’s simplicity of billing and feels that RingCentral has made his virtual business run seamlessly. “Nobody knows we are virtual because the calls are routed so efficiently. In addition, I love the ability to monitor our call statistics online. I can make adjustments to my business model simply based on the call analytics.”