Resources

PC Incoming Call Notification

Incoming call notifications allow you to integrate with a local windows PC application or an external website when an incoming call comes in. It works from the local call controller application, so the call controller must be running and connected to the extension you wish to be notified for.

To enable this option, install the call controller. In your call controller go to Menu -> Options, then click on the ‘Calls’ category on the left.

To enable integration for all calls click the first ‘Launch another application or a URL’ checkbox. To enable integration for only calls that match a contact entry, click the 2nd ‘Launch another application or URL’ box that is under the ‘Search for caller in address book. When caller found:’.

Once you click to enable it, you can click Customize to configure. In the execute command box you can enter a local path or a URL. The Browse button can also be used to select a local app. Depending on how you build your app, you can pass the appropriate parameters by using the % arguments shown below.

As examples, to open a webpage and pass it an argument called number which is the number of the person calling you would enter: http://www.mysite.com/myintegration.htm?number=%P. To call a local app with the phone number and full name of the caller (if available) you would enter c:\myapp\ myapp.exe %P %N