Foodzar.com Phone System Success Story
 RingCentral Online recently spoke with Foodzar.com CEO John McGowan. McGowan also recently started an ecommerce company for fundraisers, Fundraisingdirect.net and Fundraisingdirect.org.
As an ecommerce business owner, how do you use RingCentral?
 JM: So far, we've been happy with RingCentral. We have two companies with two different phone numbers and different times zones. We have our gourmet food Web site with our toll free vanity number on it, which people call if they have customer problems or want to place an order over the phone rather than online. Then we also have the fundraising company, and some of the callers to that business will get forwarded to my partner's office in California.
How are the calls to your two toll-free numbers routed?
 JM: Well, the Foodzar number is routed directly to my cell phone or to our office here in Ohio. We set the Answering Rules so that calls are scheduled to forward to me from 9 a.m. to 6 p.m. Afterward the calls automatically go to voicemail. For the fundraising business, call are routed to me in the morning, from 9 a.m. to noon, because I'm on Eastern time, and then calls are routed to my partner in California for the rest of the day, from noon to 6 p.m. Pacific Standard time. So this way we can cover the United States.
How is the fundraising company related to Foodzar?
 JM: Foodzar is a gourmet food business. We carry more than 500 products and we're adding more every day from all over the world. The fundraising business started after we got a lot of calls from people who waited to buy our products because they'd have a fundraiser for their church or school. So we thought we'd go ahead and get into that business using our upscale products. We think that people want to support their kid's school or their church or fire department or whatever, but they don't necessarily want to buy ridiculous stuff like wrapping paper or garbage just to show their support. So now they get a choice and when their order is delivered to them, there'll be a card with it that says, "now when you go online to fundraiser.net, every order you place online, a percentage of that goes back to the school or organization all year round." It's a very unique program, relatively new, and we're trying to get it going.
Why RingCentral?
 JM: Compared to the other systems that are out there, it beats them all. What initially attracted me to the service was that you included some free minutes with the monthly price whereas everybody else charges from the start.
What other services are valuable for your business?
JM: We use the internet fax and I use the Call Logs: If somebody called and I couldn't see who it was, then I can look at the logs. The network is great, too, and the Call Controller let's you see who's calling. The icons on it provide you with quick access to everything in your account, which is a nice feature.
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