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eBay PowerSellers Phone System Success Story
RingCentral was in Las Vegas, Nevada at booth #263 of the Mandalay Bay Convention Center from June 13 - 15, 2006 attending eBay Live! Numerous eBay merchants, including Fun Inc., TurkishCorner, Pet Promenade, Silk Nursery and Top Dog Distributing use RingCentral Online for on demand telecommunications services.
RingCentral spoke with Bob Semenak and Ted Goudie, eBay PowerSellers and RingCentral users. Semenak has been successfully selling Pet Promenade pet supplies on eBay for more than 2 years. Goudie of Fun Inc. moves about 15-20% of his gaming merchandise from his brick-and-mortar store through eBay sales.
Using RingCentral's toll free number, Semenak said, gives them a "huge advantage" over eBay sellers without one because talking to someone live provides "an immediate turn around on an eBay listing. The back and forth, it's a lot quicker over the phone than by email."
Semenak manages 3 employees, all of whom work from home as well as in the business' main home office and distribution center. During business hours, the service routes calls to his home office phones and employees' cell phones, sending all after hours callers to voicemail.
"A lot of eBay shoppers will call us, especially those who are buying aquarium equipment, which is a fairly technical hobby. We try to post as much information as possible about our products on our listings, but people feel more comfortable calling us, which is fine with me. I would just as soon speak with someone to seal the deal."
More than 25 percent of RingCentral's online merchant customer base relies on eBay to power their stores. As online commerce continues to grow, there is a widespread need for telecommunications services that effectively connect merchants with customers and complement the flexibility and convenience of the eBay marketplace.
