Success Stories

ZoomCell.com Success Story - Technology Industry

For ecommerce company ZoomCell.com, having a connection to its customers offline has made a tremendous impact on sales. Since the business integrated a toll free number from RingCentral, sales have increased 20%!

Shner Hickson, President of ZoomCell.com, attributes this spike to the added trust customers have for an online retailer when they can reach the business over the phone. Many of his competitors do not offer a viable connection, leading many buyers to opt for ZoomCell.

Through the affordable RingCentral system, Hickson is able to use the virtual phone network to integrate other valuable features into his company's telephone infrastructure.

His small business of just five employees retains a large company feel through its use of multiple extensions. The employees, each of whom is assigned a unique extension, are always in customers' reach because calls to their extensions are forwarded to their cell phones.

This convenience allows ZoomCell employees to be worry-free when traveling for business. Through the reliable service provided by RingCentral, they are confident that they never miss a call from a customer needing help with his order or needing advice on the gadget he is interested in buying.

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