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Foodzar Success Story - eCommerce Industry
With an eCommerce company, the store is always open. This creates a particular challenge for a small business with limited resources; especially, when a small business is actually two ventures combined.
Foodzar, a gourmet food company, is tied with FundraisingDirect.org. Schools, churches, and volunteer groups can have family and friends help them raise money through FundraisingDirect.org just by buying things they want online.
In particular, supporters can order gourmet foods through Foodzar and part of this money is donated to the organization of their choice. With such a unique set up, these companies required a unique phone solution.
Foodzar and FundraisingDirect.org subscribed to RingCentral for all their business phone needs. Employees from both companies are able to keep up with phone orders and customer service by using RingCentral features.
Foodzar has a toll free number that is forwarded directly to John McGowan, the CEO, during the day and to voicemail at night.
FundraisingDirect.org's phone calls are handled by McGowan from 9am to noon EST and then are forwarded to his partner in California from noon to 6pm PST. This way, these companies answer as many calls as they can throughout the span of the continental USA day.
The included free minutes attracted John McGowan to the RingCentral service, but all the extra features, such as call logs and Internet fax, have retained his interest as his businesses have grown.
