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G&J Consulting Services Success Story - Consulting Industry
Although based in New York City, Juanita Johnson and Georgina Goodbine of G&J Consulting Services are rarely in the office. Over half their time is spent on the road, which can make client communications difficult for their copywriting services and marketing consulting firm. Also, as a growing small business, G&J Consulting Services needed to create a more professional image than handing out home phone numbers as contact information.
G&J Consulting has busy musicians, authors, record labels, and designers as clients, so being available when the client has time to talk is essential. To bring about an increase in valuable client communications, Johnson and Goodbine turned to RingCentral, a Virtual PBX system. With a phone system based online, these partners can have the structure of a large phone infrastructure with the flexibility of a cell phone. One office number can reach both consultants anywhere at any time, allowing them to take all important business calls.
There are a number of useful RingCentral features that allow G&J Consulting Services to stay in touch with clients and manage the small business. Call forwarding is set up so that each business call rings on the landline and cell phone of both partners, offering the best chance for the call to be answered. And any missed calls are easily returned by checking the numbers listed in the call logs. One feature that is particularly useful to the owners of G&J Consulting Services is the Online fax feature which allows them to send faxes while on the road.
With RingCentral, these mobile professionals are able to stay in contact, help clients, and run their consulting business.
