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Catholic Charities Archdiocese of New Orleans Success Story - Virtual PBX Feature
The Catholic Charities Archdiocese of New Orleans (CCANO) restored its business after Hurricane Katrina through its virtual business phone system, which is powered by RingCentral.
The CCANO offices were destroyed when the Hurricane hit. Because the organization had around one thousand employees throughout the city, the initial goal was to establish a viable connection through which they could communicate with one another.
Shortly before Katrina, CCANO subscribed to the RingCentral toll free number and set it up to operate as an emergency line. Because RingCentral is a phone system that is virtually hosted, CCANO's emergency toll free number remained intact despite the devastation.
After the storm, employees relied on this line to receive updates on CCANO's status and on some of the areas that were hit hardest by Katrina. Employees with Internet and phone access were able to create customized voicemail messages that detailed this important information.
With the help of the toll free number and other features of its virtually hosted phone system, CCANO has retained 900 of the 1,000 employees, who were working at CCANO before Katrina.
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Interview with Catholic Charities Archdiocese of New Orleans
