Success Stories

ZoomCell.com Success Story - Toll Free Numbers Feature

Companies in the ecommerce industry know that to gain customer trust, a reliable connection offline must also exist. ZoomCell.com, for example, was able to increase its revenue by 20% when it integrated a toll free number from RingCentral to its website.

The convenience the toll free number provides helped to ensure interested buyers that ZoomCell.com was a trustworthy retailer. Customers knew that if there was an issue with their order, they would not have to wait for an email reply to have it resolved. They could simply pick up the phone and talk to a real person about their issues.

In addition, the nature of the products ZoomCell.com sells often leads customers to call the company to obtain additional information. The name is self-explanatory; the company sells cells phones and smartphones. Because the business is not tied to any phone service provider, many of the customer inquiries revolve around how they can use the devices with their existing phone service.

Having a live voice on hand through an 800 number has been instrumental to furthering the business of ZoomCell.com.

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