New York City Veterinary Specialists Success Story - Customized Greetings Feature
The New York City Veterinary Specialists, a 24 hour emergency hospital for pets, incorporates customized greetings into its RingCentral phone system.
The vets are the emergency contacts for a large number of clinics in New York City. When a clinic is closed, calls to it are routed to the Veterinary Specialists.
The Specialists have thus implemented a customized greeting for each of the clinics with which they work. The greetings reflect the name of the doctor trying to be reached and the steps that need to be taken to get assistance immediately.
This attention to detail has saved the lives of many animals and has provided comfort to pet owners in stressful situations.