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Piedmont Valley Truffles Success Story - Call Screening Feature
Piedmont Valley Truffles is a company that works with farmers in North Carolina who are looking to sell their truffles to New York City restaurants. To do this, the owners of Piedmont Valley Truffles must handle a large number of calls from sellers and buyers, particularly during the truffle harvesting season. To manage this call volume efficiently, the company turns to RingCentral, an online phone service.
One of the RingCentral features that is especially useful to Piedmont Valley Truffles is the call screening option. Using call screening, Aron Ponticelli and his partner can see exactly who is calling before answering the phone, letting them answer the most important calls and ignore telemarketers. Unanswered calls are sent to voicemail and can be returned as needed.
