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Foodzar Success Story - Call Forwarding Feature
Foodzar, a gourmet food website, succeeds as a business by filling customer orders. When a customer needs help or prefers to give his order over the phone, someone needs to offer assistance. This is sometimes difficult for a small online company as there is not always someone at the office to field calls.
The solution is the Call Forwarding option provided by RingCentral. Calls are forwarded to the founder's cell phone or to the company's Ohio office during morning office hours and to the California office in the afternoon and evening.
At night, calls go direct to voicemail and then the company checks the messages first thing in the morning and responds to calls as needed. With calls going to the most convenient contact, customers always get answers as promptly as possible.
