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Century 21 Success Story - Call Forwarding Feature
Having calls forwarded can be an easy way to take calls while on the road. This is particularly important for Roger Flowers, a Century 21 realtor who is often on site. Yet sometimes Flowers receives calls that require more attention than he can provide outside the office. To answer all these calls as efficiently as possible, Flowers uses RingCentral, a virtual PBX system created for managing a small business phone network.
Flowers has set up his RingCentral account so that calls go directly to an automated phone system when he is away from his desk. The caller can leave a message or choose to be forwarded to Flowers. If the call is forwarded and it turns out the client needs something Flowers cannot provide without a computer, he can then forward the call to his assistant to send the fax.
RingCentral helps this Century 21 realtor address client needs and concerns with a forwarding system that ensures all calls are quickly answered.
