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Venus Rising, Ltd Success Story - Answering Rules Feature
In the healthcare industry, it is always important to have patients' calls routed to the appropriate places during non-business hours. This is why New York City Veterinary Specialists, a veterinary clinic that handles emergencies, relies on RingCentral for their business phone needs.
A business often requires that incoming calls be answered differently depending on the caller and time of day, along with many other variables. An online boutique called Venus Rising, for instance, has unique phone needs when its employees travel to trade shows.
Venus Rising's implementation of the answering rules feature offered by its business phone provider RingCentral, allows the company to handle customer calls in the most appropriate way when its employees are on the road. The answering rules are steps that incoming calls follow upon reaching a business. Employees can change the rules from the company's online account.
Calls can simply be forwarded to a cell phone or, if an employee knows that she will not be available to answer calls at certain times, she can indicate those times in the answering rules and create a specific greeting for customers calling then. This informs those calling of a particular situation and assures them that Venus Rising is still being attentive to their needs.
